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Organization:
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Canada. Canadian Radio-television and Telecommunications Commission - Video Relay Service
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Toll-Free:
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1-800-958-5856 (English, French)
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TTY:
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ASL or LSQ: Dial 9050 within the VRS application
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Crisis:
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Call 911 or 988 in the VRS application
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Hours:
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Administration: Mon-Fri 9am-6pm
Live chat: Mon-Fri 9am-6pm
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Executives:
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Mark Kusiak - Board Chair
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Service Description:
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Telecommunication services for people who are deaf, hard of hearing or speech-impaired Canadians, American Sign Language (ASL), langue des signes Québécoise (LSQ) to use internet technology to make telephone calls on the internet
911 calls can be placed through the system are treated as urgent * in case of service unavailability, users should contact 911 through TTY, IP relay or text message
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Fees:
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Free * International calls require that the customer has an international dialing service
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Application:
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Visit website
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Eligibility / Target Population:
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People with hearing or speech disabilities and who use sign language * people who make telephone calls to people with hearing or speech disabilities and who use sign language
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Languages:
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English ; French ; American Sign Language (ASL) ; Quebec Sign Language (QSL)
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Language Notes:
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French reception, programs, publications, and website
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Area Served:
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Canada
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Last Updated:
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11/5/2026
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Service Profile Web Address:
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eng/displayService.aspx?id=177709
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